AXP · American Express Q2 FY2026 earnings call record财报电话会记录

“Based on our better-than-expected performance year-to-date, we are raising our full-year revenue growth guidance to 10%, and we plan to reinvest this outperformance in growth initiatives across our business.”

“With that in mind, as we entered 2026, our plan was as follows: Make the upfront investments in the Platinum value propositions, which we anticipated would continue to drive the high pace of revenue growth, maintain strong credit risk management, and drive operating leverage across our marketing and operating expenses.”

“Retention rates remain very high, and we continue to attract a large number of high creditworthy customers with 65% of new consumer accounts coming from Millennials and Gen Zs.”

“To build deep, enduring relationships with our premium customers, we've leaned in to adding benefits they value and where they spend, like travel, which is why we continue to expand our lounge and luxury hotel networks, and dining, which is why we acquired Resy, Tock, and our proposed acquisition of TheFork, a leading online restaurant booking platform which would add 50,000 restaurants to our dining network across 11 European countries.”

“We had another strong quarter with revenue growth of 10% and EPS up 11% year-over-year.”

“The combination of top-line momentum, excellent credit, and disciplined expense management have together supported 11% revenue growth and 14% EPS growth through the first half of the year.”

“Our customers are showing strong demand for travel, with global Amex Travel bookings up 22% year-over-year in the quarter.”

“consumer spending was up 11%, the highest level of growth since Q1 2018, excluding periods impacted by the pandemic.”

“We returned $2.9 billion of capital to our shareholders, including $0.6 billion of dividends and $2.2 billion of share repurchases.”

“Starting in Q4, we expect a quarterly impact of around 1 percentage point to spend growth at around 2.5 percentage point impact to net interest income until we lap the portfolio sales.”

“There is some impacts, but there is no evidence of a general slowdown, and people are offsetting these transactions with all the transactions in all the categories.”

“Look, we have used AI in credit and risk and fraud for 15, 16 years.”