NOW · ServiceNow Q2 FY2026 earnings call record财报电话会记录

“Today, our risk and security business is the fastest-growing of the top 10 cyber companies in the enterprise.”

“Our customers want every AI in the enterprise to be visible, governed, and secured in one command center, native or third party, they don't want any blind spots.”

“Our security and risk solutions were in 16 of our top 20 deals, also with 24 deals over $1 million.”

“We ended the quarter with 658 customers generating over $5 million in ACV, with 32 more customers crossing the $20 million threshold since last year.”

“In addition, the number of customers with agentic AI in production has increased 9x over the last nine months, a leading indicator for the future consumption opportunity.”

“RaptorDB Pro deal volume grew 80% year-over-year again in Q2, and Workflow Data Fabric was in 17 of our top 20 deals.”

“Turning to profitability, non-GAAP operating margin was 29.5%, 300 basis points above our guidance, driven by the revenue outperformance and timing of spend, primarily in marketing.”

“For 2026, we're raising our subscription revenues by $15 million at the midpoint from $15.755 billion-$15.770 billion, representing 21% year-over-year growth on a constant currency basis.”

“We expect operating margin of 31.5% and free cash flow margin of 35%, and GAAP diluted weighted average outstanding shares of 1.04 billion.”

“For Q3, we expect subscription revenues between $3.975 billion and $3.980 billion, representing 20% year-over-year growth on a constant currency basis.”

“That's really where the secret sauce is, and that's something which when we run 7 trillion workflows on our platform, we are collecting so much intelligence, which can really change the game for our customers from the usage perspective and the results perspective.”

“We will complete this cycle of 2026 and start 2027 with the exact same headcount before we did the acquisitions.”